Support

Modo.us Casino puts support front and center. Our primary channels are 24/7 live chat and email at support@modo.us, so you can reach a real person any time about your account, deposits, withdrawals, or gameplay questions. Prefer to speak by phone? If you need a callback from a specialist, request one via live chat or email and we’ll arrange it—perfect for complex questions or urgent verification needs.

What to expect — typical response times

Live chat: usually a response within a few minutes for most questions, and a live agent for account or payment issues. Email (support@modo.us): expect a reply within 24 hours for routine requests, and faster for urgent matters flagged in your message. Phone callback: when requested, most callbacks are scheduled same day during business hours or handled as a priority for time-sensitive cases. For withdrawal and KYC issues, redemptions are processed within 5 business days once verification is complete, and our team will keep you updated at every step.

Quick answers in the Help Center and FAQs

Before contacting support, check the Help Center for instant answers on common topics: registration and verification, how Gold Coins and Sweeps Coins work, bonus eligibility and wagering, deposits and withdrawals, and troubleshooting game or app issues. The FAQ section covers redemption rules, maximum cashout limits, and what to do if your account is locked, so you can often get a fast solution without waiting.

What to have ready for the fastest resolution

When you contact us, include your registered email or username and any transaction IDs, dates, or screenshots related to the issue. For redemptions and security checks, be ready to provide KYC documents like a government-issued ID and proof of address; this helps us verify identity quickly and release funds sooner. Sharing clear details up front speeds up resolution and reduces back-and-forth.

Payments, currencies, and transaction support

We accept major payment methods and process transactions in USD. Common options include Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, gift cards, and bank transfer. If you run into a deposit or payout problem, our team can trace payments, confirm processing times, and advise on next steps.

Knowledgeable agents who care about your play

Our support team is trained on account issues, promotions, and gameplay rules, including Sweepstakes promotions and bonus terms. Whether you have questions about your welcome offer, playthrough requirements, or VIP points, we aim to resolve issues promptly and clearly. We’ll explain any eligible limits, such as maximum cashouts or state restrictions, and walk you through steps to get back to the fun.

Responsible, secure, and personal support

We take your security and responsible play seriously. Support can help you set deposit limits, take time-outs, or start self-exclusion if you need a break. All account actions follow strict verification and privacy standards to protect your information and funds.

If you don’t see the answer you need, reach out via live chat or email at support@modo.us — we’re here to help, day or night.