FAQ

Signing up is fast. Click the "Sign Up" button on the site, enter your email, create a password, and confirm your age—players must be 21+ and located in an eligible U.S. state. Some promotions, like the PCH code, require entering a promo code during registration.You’ll receive automatic credits for eligible welcome offers once your account is created and verified. Certain states are restricted (for example, Arizona, Connecticut, Michigan, New Jersey, New York, Pennsylvania, and others); if you’re in a restricted state, you won’t be able to register or redeem Sweeps Coins. Keep your details accurate to avoid delays when verifying your account later.

The welcome no-deposit bonus is a Sweepstakes promotion that credits new accounts with 20,000 Gold Coins plus 1 Sweeps Coin automatically upon registration and verification. Gold Coins are for free play, while the single Sweeps Coin can be used in promotional mode and is redeemable after meeting the 1x playthrough requirement.Sweeps Coin redemptions have limits—minimum redemption amounts and a maximum cashout of $5,000 in New York and Florida, with higher caps in other eligible states. The promotion is void where prohibited, and availability varies by state. Remember, Sweeps Coin activity in California ends December 31, 2025.

Most welcome and automatic promotions don’t require a code, but select offers do. For example, the "PCH" code activates a special welcome bonus (17,500 Gold Coins + 5 Sweeps Coins + 550 VIP Points) at signup. If a code is required, we’ll note it in the offer terms.Always check the promotion’s eligibility, expiration, and state restrictions. If you don’t see a code field during registration or checkout, the bonus may be applied automatically. Avoid relying on third-party sites for codes; use official Modo.us channels or emails for verified offers.

Modo.us accepts American Express, Apple Pay, Bank Transfer, Discover, Gift Cards, Google Pay, MasterCard, and Visa for purchases and deposits. Gold Coins often require purchases, while Sweeps Coins can be received through promotions, purchases, or referrals.Redemptions of Sweeps Coins require KYC verification and meet minimums: 100 Sweeps Coins ($100) for cash via bank transfer or 20 Sweeps Coins ($20) for gift cards. Processing for approved redemptions is typically within 5 business days. Maximum redemption is $5,000 per redemption in New York and Florida, with higher limits in other eligible states. Always check the payout method you choose for any fees or additional processing times.

Modo.us uses a 1x playthrough requirement on Sweeps Coins for promotional redemptions. That means you must wager Sweeps Coins at least once across eligible games before redeeming winnings for cash or gift cards.All game types (slots, table games, and live casino) contribute 100% toward the 1x requirement. Gold Coins are for entertainment and are not redeemable for cash. Promotions are non-sticky: once you meet the playthrough, Sweeps Coin winnings become withdrawable, subject to KYC and redemption rules.

Yes. Modo.us is designed for mobile play across modern iOS and Android devices. The site supports touch-friendly interfaces, and many games are optimized for portrait and landscape modes. You can purchase packages, claim sweepstakes offers, and redeem Sweeps Coins on mobile.If you experience performance issues, make sure your device OS and browser are updated, clear cache, or try switching between Wi‑Fi and mobile data. For persistent problems, contact support through live chat or email.

Modo.us features a broad library of slots, table games, live dealer titles, and social games from providers including 3 Oaks, 4ThePlayer, AvatarUX Studios, BGaming (Softswiss), Booming Games, Evoplay, Hacksaw Gaming, Playson, Relax Gaming, Vivo Gaming, and others. Game availability can vary by state and promotional mode.Gold Coins and Sweeps Coins work across eligible promotional-mode games. Check each game’s details for RTP, volatility, and bonus features if you want to maximize your entertainment or Sweeps Coin play strategy.

Modo.us operates as a sweepstakes social casino compliant with U.S. sweepstakes laws and is available only in eligible states. Play and redemption are void where prohibited by law. Users must be 21+ and located in an eligible state to redeem Sweeps Coins.Keep in mind that state restrictions change over time; some states are explicitly restricted (for example, Nevada, New Jersey, New York, Pennsylvania, and others). If you’re unsure about your eligibility, contact support for clarification before registering.

KYC verification is required before any Sweeps Coin redemption. Typical requirements include a government-issued photo ID, proof of address (utility bill or bank statement), and verification of your email and phone number. The KYC step prevents fraud and speeds up cashouts.Submit clear, readable documents during verification. Once received, approved redemptions are processed within about 5 business days. Accounts inactive for 60 consecutive days may forfeit balances and bonuses, so complete verification promptly to avoid delays.

First, try basic troubleshooting: refresh the page, clear your browser cache, update your browser or app, and switch networks. If a specific game freezes or crashes, close and reopen it or try another device.If the issue continues, use live chat for the fastest response, or email support@modo.us with your account details, a description of the problem, and any screenshots. Support can escalate technical problems to the game provider or engineering team as needed.

Modo.us encourages safe play and offers tools like deposit limits, time-outs, cooling-off periods, and self-exclusion. You can set or modify limits in your account settings to manage spend and session length.If you need help or suspect a problem, reach out to support or visit our responsible gambling resources for guidance and external help lines. For more detail on tools and support, see our responsible gambling resources.

Security is a priority. Modo.us uses industry-standard encryption to protect personal and payment data, and KYC processes help prevent fraud. We never share sensitive data outside legal or regulatory requirements, and accounts are monitored for suspicious activity.For immediate help, use the live chat option on the site during support hours, or email support@modo.us. Include your account email and a clear description of the issue to speed resolution. Payment questions, verification status, and account security concerns are handled promptly by the support team.